Kaki Privacy Policy — How We Protect Your Data

Kaki takes the protection of every user's personal data seriously. This document explains in detail what information we collect, how it is used, and the rights you have as a user of our platform.

Effective date: 1 January 2026. This policy applies to all kaki platform users in Malaysia.

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Information We Collect from You

When you sign up and use the kaki platform, we collect several categories of information to ensure our services run smoothly and securely. This is necessary to process transactions, verify your identity, and deliver a personalised experience.

Account Information: Full name, email address, phone number, date of birth, and encrypted password. This information is required during registration and is used to verify your identity and secure your account.

Payment Information: Transaction details in MYR (RM) including deposit and withdrawal records, payment methods used (TNG, FPX, online banking), and transaction history. Full card numbers or complete banking details are not stored directly by kaki.

Device & Browser Information: IP address, device type, operating system, browser type, screen resolution, and app usage data. This information helps us detect suspicious activity and optimise how the platform displays on your device.

Platform Usage Data: Login records, session times, betting history, games played, and interactions with the platform interface. This data is used to improve user experience and ensure compliance with platform policies.

What This Policy Covers

Information We Collect
How We Use Your Data
Cookies & Tracking
Storage & Security
Third-Party Sharing
User Rights & Contact Us

How Your Information Is Used

Account Verification & Security

Your personal information is used to verify your identity during login, detect unauthorised access attempts, and protect your account against fraud or misuse by malicious parties.

MYR Transaction Processing

Payment data is used solely to process deposits and withdrawals in MYR, verify transaction statuses, and maintain financial records as required by law.

Service Improvements

Platform usage data helps the kaki team understand how users interact with the platform, identify areas for improvement, and develop new features that better serve Malaysian users.

Communication & Support

Your email address and phone number are used to send important account notifications, terms updates, customer support responses, and promotional information where you have opted in to receive it.

Legal Compliance

Certain information is retained to meet legal and regulatory obligations applicable in Malaysia, including anti-money laundering requirements and reporting to relevant authorities where required by law.

Personalised Experience

Your preferences and usage history help us surface content, offers, and recommendations that are more relevant to your interests, making your experience on kaki more personalised and convenient.

Cookies & Tracking Technologies

The kaki platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser when you visit our website.

We use three main types of cookies. First, session cookies required for core platform functions such as keeping you logged in throughout your session. Second, preference cookies that save your settings like display language and format. Third, analytics cookies that help us understand platform usage patterns in aggregate, without identifying you personally.

You can control or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, including your ability to stay logged in or access specific features.

Kaki does not use cookies to track your activity on other websites outside our platform. All data collected via cookies is used exclusively for the purposes stated in this policy.

Users in Putrajaya enjoy kaki's platform with privacy and security protected

Data Storage & Security Measures

Kaki stores user data on servers protected with industry-standard SSL encryption. All personal information transmitted between your device and our servers is encrypted using the same protocols trusted by leading financial institutions.

Internal access to user data is strictly limited to staff with a legitimate business need. All access is logged and monitored to detect any unauthorised use. Our security team conducts regular system reviews to ensure data protection measures remain up to date.

Your data is retained for as long as your account is active or as needed to provide our services. Upon account closure, personal data not required for legal or financial records will be deleted or anonymised within a set timeframe. Financial transaction records may be kept longer in accordance with Malaysian legal requirements.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. We encourage you to use a strong, unique password and never share your login credentials with anyone.

Our Data Protection Measures

256-bit SSL encryption for all data transmissions
Secure servers with strictly controlled access
Passwords are stored in a hashed format that cannot be reversed
Continuous monitoring for suspicious activity
Regular data backups to prevent information loss

Information Sharing & Your User Rights

When Information Is Shared with Others

Kaki does not sell, rent, or transfer users' personal data to third parties for marketing purposes. Information is only shared in the following limited circumstances:

Approved payment processors to complete your financial transactions in RM
Technical service providers who assist in operating the platform infrastructure (subject to strict confidentiality agreements)
Legal authorities or regulatory bodies where required under Malaysian law
In the event of a company merger or acquisition, users will be notified in advance

Your Rights as a kaki User

As a kaki platform user, you have the following rights regarding your personal data:

Right to Access: You may request a copy of the personal data we hold about you
Right to Rectification: You may request corrections to any inaccurate or incomplete information via your account settings or support
Right to Erasure: You may request deletion of your personal data when it is no longer needed, subject to legal requirements
Right to Withdraw Consent: You may withdraw consent for marketing communications at any time
Right to Complain: You have the right to lodge a complaint with the relevant authority if you believe your privacy rights have been violated

Policy Amendments & How to Contact Us

Kaki reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via in-platform notifications or email to registered users. The date of the latest revision will always be displayed at the top of this document.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact our privacy team at [email protected]. We aim to respond to all enquiries within a reasonable timeframe. For general questions about how to use the platform, you may also refer to our FAQ us or read our Terms & Conditions for a full overview of how our platform works.

Your privacy matters to us

Sign up with confidence — kaki handles your personal data with care, security, and a clear policy to back it up. We're here to help with any questions.